Terms to know: RFM Analytics

frequency

Number of times a contact has transacted with an organization

monetary

Individual or cumulative value of a contact's transactions with an organization

population query

Defines the population (contacts) used for RFM analyses. The population query references an IQA query that extracts users from an existing set.

quintile

Any of the four values that divide the items of a frequency distribution into five classes with each containing one-fifth of the total population

recency

Period of time (in days or months) that has elapsed since the last transaction between a contact and an organization

transaction query

Defines the transactions considered for RFM analysis. The transaction query references an IQA query.